Terms & Conditions

Users and customers of Services provided by Richard Wallace / Wallace IT must accept the terms and conditions listed below and in requesting products and service the confirm they do.

1. All hosting packages to be paid for in advance six monthly, unless stated otherwise.

2. If your hosting plan relates to a website built by Richard Wallace / Wallace IT, you are not required to pay the hosting fees until the website is complete.  Due 14 days after completion.  Failure to do so may result in late payment charges being applied.

3. Payment for website design, development or maintenance work is due within 14 days of completion.  Failure to do so may result in late payment charges being applied.

4. We do not guarantee the availability of a domain name.  If a domain name is available, we cannot guarantee its registration.  We will however do our best for you and you will not be charged if it cannot be registered on your behalf.

5. If you request a domain name, you must pay for that domain name with 14 days of it being registered.  Failure to do so may result in late payment charges being applied.

6. Domain name requested by us will be registered via a registrar of our choice and assigned to our control panel to allow us to administer.  The domain will be registered to you though, so as long as payment is made, you will own the domain name.

7. You will be liable for any fees linked to domain names requested by you.

8. You are also obliged to abide to any terms and conditions that are applicable to you domain names which are enforced by the registrar or domain registry.

9. If you request for work to proceed (of any nature and by any means) to be done by Richard Wallace / Wallace IT and you decide to cancel, you will be required to pay the below fees:

– If cancelled with 24 hours of request: No charge
– If cancelled between 1-3 days after request: 30%
– If cancelled between 3-7 days after request: 60%
– If cancelled between over 7 days after request: 100%

If no work has been started on your requested work, then no cancellation charges will be applicable.

10. If non-stock goods/services are ordered to complete a job requested by you, you will be liable to pay for them in full, even if you cancel.

11. We accept no responsibly for misuse of domain names, hosting space and other products and services offered by Richard Wallace / Wallace IT.

12. Domain names will not be released to other provides unless requested and all payments have been made.

13. Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date , we shall be entitled forthwith to suspend the provision of Services to you.

14. You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services.

15. If you fail to pay any sums due to us as they become due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.

16. If you break any of these terms and conditions and you fail to correct the breach within thirty (30) days following written notice from us specifying the breach, we may terminate this Agreement forthwith.

17. If you are a company and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to terminate this Agreement forthwith.

18. On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it. We shall be entitled to delete all such data but we may, at our discretion, hold such data for such period as we may decide to allow you to collect it at your expense, subject to payment in full of any amounts withstanding and payable to us.

19. We reserve the right to outsource work/services to other companies without informing you of so, unless it will affect the service you will receive.

20. Richard Wallace / Wallace IT provides use of its control panel/s including Helm for free.  However if there is any misuse or abuse on your part, you may be liable to charges.

21. The Service is provided to you for as long as you wish to use it, however we withhold the right to terminate the service if you use it in a way that violates the terms of use.

22. Richard Wallace / Wallace IT carries out backups on a daily basis, these backups are strictly for our own use in-case of a server failure. Although we will try our best to recover data on a ‘per incident’ basis at a charge of £20.00.

23. We reserve the right to increase charges without any prior notice to customers.

24. Use/sharing of adult material on our hosting packages will result in instant termination with no refund, as we do not support content of this type.

25. Using any service in a manner intended to abuse or violates the privacy or property rights of others, including but not limited to sending of unsolicited bulk e-mail (“spamming”); this ground for suspension or termination is separate from and in addition to the fees which will result from such activity.  This will result in instant termination with no refund, as we do not support content of this type.

26. Using any service in an attempt to break security, or so as to actually break security of any computer network (including the Service itself), or to access an account, message, or file which does not belong to you.  This will result in instant termination with no refund, as we do not support content of this type.

27. Using the Service in such a way as to forge or mis-represent headers, addresses, or other identification in electronic mail or websites, or using any other method to disguise the sender’s identity or location.  This will result in instant termination with no refund, as we do not support content of this type.

28. Excessively using the Service in such a way as to limit the bandwidth available to others.  This will result in instant termination with no refund, as we do not support content of this type.

29. Using the Service to operate server programs, including, but not limited to mail servers, IRC servers, game servers, ftp servers, Web servers, or streaming audio/video servers.  This will result in instant termination with no refund, as we do not support content of this type.

30. Using the Service to promote or solicit competing Internet services.  This will result in instant termination with no refund, as we do not support content of this type.

31. Using the Service for unauthorised relays through any third party systems.  This will result in instant termination with no refund, as we do not support content of this type.

32. attempting, in any way, to interfere with or deny service to any user or any host on the Internet.  This will result in instant termination with no refund, as we do not support content of this type.

33. Using the Service for mail bombing, which includes any instance where multiple messages are sent to a specific destination with the intent to render the recipient and/or the electronic system serving that recipient dysfunctional.  This will result in instant termination with no refund, as we do not support content of this type.

34. Using the Service to add or attempt to add addresses to any mailing list (yours or a third party’s) without the explicit positive consent of the addressee(s).  This will result in instant termination with no refund, as we do not support content of this type.

35. Using the Service to forward or post “letters”iple forwarding) of any type.  This will result in instant termination with no refund, as we do not support content of this type.

36. Attempting to cancel, supersede, or otherwise interfere with email other than your own.  This will result in instant termination with no refund, as we do not support content of this type.

37. Engaging in harassment, whether through language, frequency, or size of messages, either with email or website content.  This will result in instant termination with no refund, as we do not support content of this type.

38. Using the Service to engage in syn flood attacks, which are defined as overburdening a recipient computer system by sending a high volume of spurious data which effective impedes or totally disables functionality of the recipient system(s), or any other methods of denial-of-service attacks.  This will result in instant termination with no refund, as we do not support content of this type.

39. Furnishing false data on your sign-up form, contract, or online application, including providing fraudulent credit card or other payment information.  This will result in instant termination with no refund, as we do not support content of this type.

40. No bill credit will be given for a period of suspension. In the event of termination of your use of the Service under this section, Richard Wallace / Wallace IT may at its sole discretion retain any or all amounts you have paid for use of the Service as liquidated damages for your actions.  This will result in instant termination with no refund, as we do not support content of this type.

41. You agree to be liable for any damages or loss of service which results in damages to Richard Wallace / Wallace IT as a result of any spamming or other violations listed in our terms and conditions.  These damages include, but are not limited to, system shut downs, retaliatory attacks or data flooding, and loss of peering arrangements. You agree that Richard Wallace / Wallace IT may pursue any such claims against you in Court.

42. You agree that in no event will Richard Wallace / Wallace IT have financial liability to you.

43. Richard Wallace / Wallace IT is not liable for any loss / damage as a result of you following any guides / information proved.